Frequently Asked Questions

Not sure about something? Check our list of most frequently asked questions below.

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General

Everything you need to know about us.

Who’s who at Storm?

For sales and marketing please contact Duane/Sarah
DuaneGladden@storm-international.com
Sarah@storm-international.com

For design queries please contact Chloe
Chloe@storm-international.com

Accounts - Kathryn
Kathryn.smith@storm-international.com

For general enquiries please call the office on 01484 863 528

Trade Orders

Everything you need to know before ordering.

Can you design bespoke products for us?

Yes. If you let us know your brief we will work with you to develop a product in line with your brand.

Can you explain Storm’s ordering process?

When ordering own design products the process starts with an initial CAD presentation, then customer approval, product sampling, product approval, production and shipping. The whole process takes between 18 – 24 weeks depending on how quickly approvals are made.

Can I see a sample of my item before ordering?

We provide samples of your products after your purchase order has been placed.

Do you charge for samples?

There is NO additional charge for samples.

What are your minimum order quantities?

Each item in our product range has its own MOQ. To find this out or agree a bespoke arrangement, please give us a call.

Trade Payments

Everything you need to know about billing and charges.

What are your payment terms?

Our standard credit account payment terms are end of month following invoice. Credit limits are determined by our credit insurance company.

Do you offer discounts on high quantity orders?

For high quantity orders we can usually offer better prices. Please send full details for quotation.

Do you charge plate costs?

There are sometimes plate/print costs for certain products. These are one off charges and are charged at cost.

Do you charge for UK carriage?

There are NO charges for UK delivery unless the net order value is under £300 at which time carriage is charged at cost (presently £6.95 per carton).
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Customer Support

Still can’t find what you’re looking for? Contact us with your enquiry.


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